What Is Expected Of A Patient Service Associate?

In nutshell, you’ll be in the healthcare frontline supporting administrative and customer service matters.

If you thrive on customer service, take delight in supporting and managing administrative matters, as well as enjoy engaging others with care and heart – this is the role for you!

Is There A Demand For This Role?

Absolutely. The healthcare industry is a vital sector of a nation, and you will be ready for both the public and private healthcare institutions. This includes hospitals and polyclinics alike of various healthcare specialisations.

Will I Need A Background In Medical Studies Or Similar?

Not at all. A Patient Service Associate differs from the medical practitioners e.g. nurses, therefore no diplomas or degrees are necessary.

At the heart of your day-to-day, you’ll be the key behind the scenes, orchestrating patient appointments, fielding inquiries, handling payments, and even bringing financial consultancy to the table. Every now and then, you’ll step into the clinical spotlight, assisting the doctors and nurses by measuring height, weight, and even checking blood pressure.

We understand that embarking on a new career journey can feel a bit like jumping into the unknown. We’ve got your back as we offer job placement support for up to six months, and we’ll even sharpen your interview skills and resume-writing, so you’ll be ready to ace your interviews with confidence.

Program Length

13 weeks

Part-time (Tue, Wed & Thu) - full day

Next Cohort Starts
July 2024

Application Period Closes
June 2024

Course Fee
$10,000 (before subsidies and GST)

Between 70% to 95% course fee funding for eligible participants
full funding through SkillsFuture Credit (Mid-Career) top-up of $4,000 for 40 yo above

I’m Curious - What Will I Learn?

You’ll learn relevant behavioural, mindset and technical skills through a comprehensive instructor-facilitated training bootcamp that integrates real industry scenarios with hands-on projects and case studies.

After completing the programme, you will be able to undertake the following responsibilities:

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Scheduling Patients
  • Clinical Support
  • Maintaining Patient Records and Privacy
  • Verifying Insurance
  • Financial Counselling
  • General Office Support
  • Invoices and Collecting Payments
  • Registering and Verifying Patients
  • Patient Service
  • Basic Medical Terms

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Orientation to Detail
  • Communication
  • Teamwork
  • Time Management
  • Personal Responsibility
  • Future Orientation
  • Growth Mindset
  • Resilience

So, What’s It Really Like With Generation?

Meet Nadirah, a #GenAlumni from our Patient Services Associate programme, who shares her learning experience with Generation Singapore.

YouTube Video Thumbnail

Programme Benefits

Mentorship Support

Personalised mentorship from an industry professional

Job Placement Support up to 6 months post programme

Employability skills boost, CV writing, mock interviews, and connection to a pool of employer partners

Alumni Community

Access to Generation’s alumni community worldwide and other resources

Personal Well-being Support

Well-being support from the Generation Singapore team and well-being partners

How Is This Programme Different From Others Out There?

Our bootcamps are different because when you become a Generation learner, you also become a part of a community of like-minded individuals who have been through similar learning experiences as you are about to go through.

In whatever stage of your journey, our #GenAlumni, #GenVolunteers, #GenPartners, and #GenStaff work together to help you succeed beyond your programme and into a meaningful and sustainable career.

We go the extra mile, so are you ready to take that step with us too?

A Curriculum that Cares

We don’t just cover technical skills and behavioural skills and mindsets. Our curriculum will also help you learn how to build a supportive peer community, how to manage negative thoughts, and how to care for your well-being and energy.

Subsidised Counselling Support

We know that starting a career or making a career transition can be stressful. So, each Generation learner has access to subsidised counselling support in partnership with Eagles Mediation & Counselling Centre. You will also have the well-being support from the Generation Singapore team to see you through your programme.

What Is Generation Singapore’s Impact?


Employment after 180 days

2 to 3x

Average income increase


Programme Graduates

Who Are The Employer Partners?

Sign Me Up

  1. 1

    Start Your Application

    Click on the Apply Button.

  2. 2

    Complete Skills Tasks

    While this programme does not require any prior experience in healthcare, the tasks you complete in your application will help us understand your current level of comfort with customer service.

  3. 3

    Recorded Interview

    Upon review of the skills tasks you’ve completed, a Generation Singapore team member will invite you to a virtual or onsite interview to know more about you and your career aspirations.

  4. 4

    Application Outcome

    You will be notified of the outcome of your application within 8 to 10 working days of completing your application. If you are shortlisted for the programme, you will be given instructions to confirm your place in the upcoming cohort.


  • This programme is open to Singapore Citizens and Permanent Residents above the age of 21.
  • Eligible applicants may obtain subsidies between 70% to 95% of the course fee, subject to requirement criteria.

Supporting People into Careers that Would Otherwise be Inaccessible

We accept applications from all individuals without a related educational background or prior work experience in the technology industry and we evaluate each application we receive for its own merits. To stay true to our organisation’s mission, we will be prioritising the following profiles:

  • Individuals who have been unemployed for more than 3 months (Individuals who have been unemployed for more than 6 months may receive additional course fee subsidies of up to 95% upon submission of supporting documentation)
  • Individuals with disabilities
  • Individuals who are in need of financial assistance

Are you an individual with disabilities?
Contact us prior to submitting an application to find out how we can support you throughout your journey as a Generation learner.

Contact us

SkillsFuture Career Transition Programme

The #GetReadySG Train-and-Place Programme is a SkillsFuture Career Transition Programme (SCTP) that supports mid-career individuals in acquiring industry-relevant skills to improve employability and pivot to new sectors or job roles. For more information on SCTP, please visit the SkillsFuture website.

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