*Receive between 70% to 95% course fee funding for eligible participants.
*SC over 40 years old may use their S$4,000 SkillsFuture credits and pay as little as $0.
Programme overview
As a Patient Service Associate (PSA), you’ll be on the frontlines of healthcare, providing essential administrative and customer service support.
At the heart of your day-to-day, you’ll manage patient appointments, inquiries, payments, and may even provide some financial consultancy, while occasionally assisting doctors and nurses with tasks like measuring height, weight, and checking blood pressure.
Is there demand for this role?
Absolutely! The healthcare industry is essential, and you’ll be prepared for roles in both public and private institutions, including hospitals and polyclinics across various specialisations.
Is this role a good fit for me?
If you’re passionate about delivering excellent customer care, enjoy managing administrative tasks, and take pride in helping others with empathy, this is the perfect role for you!
Will I need a background in medical studies or similar?
What skills will I gain?
You’ll learn relevant behavioural, mindset, and technical skills through a comprehensive instructor-facilitated training bootcamp that integrates real industry scenarios with hands-on projects and case studies.
Core Skills
You’ll develop key technical skills through hands-on, interactive sessions. By the end of the programme, you’ll be proficient in:
- Scheduling Patients
- Clinical Support
- Maintaining Patient Records and Privacy
- Verifying Insurance
- Financial Counselling
- General Office Support
- Invoices and Collecting Payments
- Registering and Verifying Patients
- Patient Service
- Basic Medical Terms
Behavioural Skills
In every job, certain key skills are essential for success. We’ll help you develop the employability skills needed to thrive in your role:
- Attention to Detail
- Communication
- Teamwork
- Time Management
- Personal Responsibility
- Future Orientation
- Growth Mindset
- Resilience
Some of our Employer Partners
Program Dates
What do we offer?
- Theory & Hands-On Curriculum: Learn through a blend of theory, roleplay, and field trips to develop both technical and soft skills.
- Mentorship Support: Receive individual guidance from experienced industry professionals.
- Guaranteed Job Interviews: Interview with employer partners upon graduation.
- Job Placement Support: Up to 6 months of employability skills boost – CV writing, mock interviews, and connections to a network of employers.
- Alumni Community: Access to a peer-supported global alumni network.
- Personal Well-being Support: Well-being support from the Generation Singapore team and subsidised counselling from community partners.
We understand starting a new career can feel daunting, but we’re here to support you every step of the way—helping you build your skills, gain confidence, and secure a job that’s the right fit.
The application process
NOTE: The application is straightforward but may take a few hours. Ensure you have a good internet connection and a quiet space to focus. You can complete your application in multiple sessions or all at one go.
Spaces are limited and filled on a first-come, first-served basis, so submit your application as soon as possible before the application deadline!
Start Your Application
When registration opens, simply click the ‘Apply Now’ button to get started. Create an account with a unique email address, and you’ll be ready to begin your application process!
Complete Skills Tasks
While this programme does not require any prior experience in healthcare, the tasks you complete in your application will help us understand your current level of comfort with customer service.
Recorded Interview
After completing the skills tasks, you will be invited to a virtual recorded video interview where we’ll learn more about you and your career aspirations.
Application Outcome
You will be notified of the outcome of your application within 8 to 10 working days of completing your application. If you are shortlisted for the programme, you will be given instructions to confirm your place in the upcoming cohort.
Hear from our graduates
Nadirah
Patient Services Associate programme
“The Generation team is very supportive, you can feel that they care for each of us. At the end of the program, we had a few interviews that Generation set up with a few companies... I got selected for a meaningful job. It was what I was hoping for all along.”
Read their storyNooraini
Patient Services Associate Graduate
“I don't have enough wors to thank Generation for giving me this opportunity. Because of this programme, I found my job in healthcare that gives me great fulfilment and joy.”
FAQ
Am I eligible for the SCTP Train-and-Place programmes?
We accept applications from all individuals who are:
- Above the age of 21 (in the calendar year of programme commencement),
- either Singapore Citizens, Singapore Permanent Residents, or LTVP+ holders.
To stay true to our organisation’s mission, we will be prioritising the following profiles:
- Individuals above the age of 40
- Individuals who have been unemployed for more than 3 months
- Individuals with disabilities
- Individuals who are in need of financial assistance
Are there any educational requirements for applicants?
No. Our programmes are open to applicants from all educational backgrounds.
Can I submit an appeal to receive further financial support in order to offset the payable course fees?
Should you require further financial assistance, especially if you are a woman from a vulnerable background, please let us know via getreadysg@generation.org or +65 9644 2780. While Generation does not currently provide financial assistance, we are happy to refer you to our network of community partners for possible assistance.
Is there a guaranteed placement upon completion of the programme?
While Generation Singapore will provide employment support to all learners for up to 6 months after the completion of the programme, there is no guaranteed placement.
We do, however, share relevant job opportunities from our employer partners and and connect learners with them for interviews. Such interviews have led to internship and employment opportunities for some of our learners in the past.
What are the total payable course fees?
The course fees for all SCTP #GetReadySGTrain-and-Place programmes are S$15,000 (Tech) and $10,000.00 (Patient Service Associate) before GST and subsidies.
All eligible applicants will receive course subsidies ranging from 70-95% depending on age and employment status. For more information about course fee funding, visit this SkillsFuture page.
Applicants eligible for Skills For Success programme (see item 4) will receive additional financial bursary on top of SkillsFuture subsidy, which covers 100% of their course fee funding