What is a Patient Service Associate?

The role of the Patient Service Associate is to facilitate frontline services such as scheduling patient’s appointments, managing feedback and enquiries, payment collection and financial consultations. She will also help the doctors and nurses with clinical support such as taking the measurement of height, weight and blood pressure.

She will provide administrative support when required. She will work in various locations such as private and public hospitals and polyclinics.

Program Length

7 weeks

Full-Time, In-Person

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What You Will Learn

You’ll learn relevant behavioral, mindset and technical skills through a comprehensive instructor-facilitated training bootcamp that integrates real industry scenarios with hands-on projects and case studies.

After completing the programme, you will be able to undertake the following responsibilities:

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Scheduling patients
  • Clinical Support
  • Maintaining patient records and privacy
  • Verifying insurance
  • Financial Counselling
  • General office support
  • Invoices and collecting payments
  • Registering and verifying patients
  • Patient Service
  • Basic medical terms

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Orientation to Detail
  • Communication
  • Teamwork
  • Time Management
  • Personal Responsibility
  • Future Orientation
  • Growth Mindset
  • Resilience

How We Support Your Well-Being

When you become a Generation learner, you become a part of a community of like-minded individuals who have been through similar experiences as you are about to go through. In whatever stage of your journey, our #GenAlumni, #GenVolunteers, #GenPartners, and #GenStaff work together to help you succeed beyond your programme and into a meaningful and sustainable career.

Dedicated Learner Success Associates

Each cohort is assigned a Learner Success Associate (LSA) who supports each learner’s wellbeing by being a resource to learners in their career transition journey.

A Curriculum that Cares

We don’t just cover technical skills and behavioural skills and mindsets. Our curriculum will also help you learn how to build a supportive peer community, how to manage negative thoughts, and how to care for your well-being and energy.

Subsidised Counselling Support

We know that making a career transition can be stressful. So, each Generation learner has access to subsidised counselling support in partnership with Eagles Mediation & Counselling Centre.

Ready to get started?

  1. 1

    Start Your Application

    Register for an account on our application platform.
    Register Interest

  2. 2

    Complete Skills Tasks

    While this programme does not require any prior experience in healthcare. The tasks you complete in your application will help us understand your current level of comfort with customer service.

  3. 3

    Interview with the Generation Team

    Upon review of the skills tasks you’ve completed, a Generation Singapore team member will invite you to a virtual or onsite interview to know more about you and your career aspirations.

  4. 4

    Application Outcome

    You will be notified of the outcome of your application within 8 to 10 working days of completing your application. If you are shortlisted for the programme, you will be given instructions to confirm your place in the upcoming cohort.

#SheEmployed programmes are open to women:

  • between the ages of 18 and 35 years old
  • not currently in full-time employment
  • with permission to work in Singapore (e.g. Singapore Citizens, Permanent Residents and LTVP+ holders)
  • with an average household income below SGD5,000 a month

Unsure if you meet the eligibility requirements?

Send us a WhatsApp message or use the contact form below to send us an email.

Employer Partners

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