SINGAPORE SKILLSFUTURE Work-Study Certificate: Customer service associate

Join our newly developed 6-week bootcamp to jump-start your career with leading companies in retail and airport services in Singapore.

The bootcamp is developed based on industry inputs offering all graduates to be equipped with in-demand skills that employers are looking for and get connected with career-launching opportunities.

Program highlights:

  • Guaranteed interview with WSCert employer partners
  • Employer input based curricula
  • Employer networking opportunities
  • Hands-on learning (real-world case-studies, Simulation)

Program Length

6 weeks

Monday to Friday, 9am to 5pm

Presented in partnership with Skills Future SG Logo ITE Logo

A Few Simple Steps

  1. 2 minutes 1

    Step 1

    Apply for the Customer Service WSCert
    Apply Now!

  2. 20 minutes 2

    Come for an orientation

    Get excited! We will invite you for an orientation where we will present the programme and how WSCert helps you.

  3. 45 minutes 3

    Take an online assessment

    We want to make sure you find the right programme for yourself. This short assessment will be to check your basic industry knowledge, English and Maths. There are no grades and you don’t need to prepare for this!

  4. 30 minutes 4

    In-person interview

    We want to support you in your learning journey. We will use this time to find out more about your motivation for and expectations from the course.

  5. 5

    Call back and email

    We will call you within one week of the interview to let you know if you’ve been selected for the program. You will also get an email with the offer.

  6. 6

    Class starts

    Every day you’ll learn new skills to advance your career!


  • To improve confidence about skills and knowledge
  • More job opportunities after attending the course
  • Improvement on job performance after attending the course


  • 18 years and above
  • Singapore Citizens or PRs
  • Keen to start a full time job immediately after completion of training, subject to getting a job offer
  • No prior experience required

What is the Customer Service Associate program?

You will have a chance to experience real life situations, practice communication and conflict resolution and increase your knowledge on the technical know-how of customer service. The programme is designed to help you succeed!

  • Technical skills: We’ll help you learn the technical skills with hands-on, interactive and problem-solving sessions.
  • Behavior & Mindsets: In every job there are key skills that will help you succeed. We’ll help you with developing important communication skills and can-do attitude that’ll benefit you in your career!


How do we prepare you?

In a world of employment programs, WSCert takes a different approach to help you succeed. WSCert instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


Your instructors and mentors aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume building

The right resume can open the door to new career opportunities. You will learn how to create a resume that showcases your skills and experiences.

Interview rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, we will ensure that you feel confident and prepared to interview.

Ongoing support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges